You can refund a Steam game by going to your account details and selecting the “View purchase history” option. This is found just to the right of your wallet balance. Doing so will show you all of your Steam purchases. Selecting the game you want to refund will give you the option to request a refund.
1. Click on your profile name then select Account Details.
2. Select View purchase history.
3. Select the game you want to refund.
4. Choose “I would like a refund” then “I’d like to request a refund“.
5. Choose where you want the refund to go.
6. Open the reason menu and select a reason.
7. Explain why you want the refund using the notes box, then click the Submit request button.
Requirements to Refund a Game on Steam
If you’re trying to refund a game then you will need to have less than 2 hours of playtime, and have purchased the game within the last 14 days. Although these are the requirements, you can still be eligible if you don’t meet these requirements. However, it is far less likely that you will get a refund.
Can I Get a Refund After 14 Days or 2 Hours Playtime?
It is still possible to get a refund on Steam after 14 days or with over 2 hours playtime. However, it is very unlikely that you will be refunded. Typically, these refunds are for special exceptions. One possible reason is because of issues with the game, or constant crashes. However, it is always best to request a refund before exceeding the requirements.
Can I Refund a Game on Steam if I Haven’t Played it?
Depending on the circumstance you can refund a game even if you’ve never played it. However, if you’re referring to a game you purchased a long time ago and never played then you won’t be eligible for a refund. This is due to the Steam refund requirement of having made the purchase within the last 2 weeks.
How Long Does a Steam Refund Take?
You will usually find out if your refund request has been approved within a few days. However, it may only take a few hours. Additionally, the refund can take a few days to process. If you have chosen to have the refund allocated to your Steam wallet then the waiting time will typically be shorter.
Are Refunded Steam Games Removed From Steam Family?
If you have refunded a game and it is approved then it will be removed from your library. Additionally, it will also be removed from your Steam family library provided you are in one. This means no one in your family will be able to play your copy of the game, as it no longer exists.
How to See Playtime for a Steam Game
To see your playtime for a Steam game simply select it from your library and it will appear to the right of the play or install button. If you are looking to refund a game then ideally you will want the play time to be below 2 hours. Additionally, when you are requesting a refund on a game you will be able to see the playtime for that game.
